Banking Awareness & Customer Complaints Department

Dear Customer, 

We value you as a client, so to strengthen the bonds of trust between the bank and the public – and because our goal is always to meet your needs – we at the National Bank of Iraq seek to provide exceptional, distinguished customer service. To this end, we would like to provide you with a simplified explanation of the responsibilities of the Banking Awareness & Customer Complaints Department:
1.    Explanation to clients of the services provided by the bank
2.    Informing clients about any changes in bank services at least one month before updates or changes go into effect
3.    Examining and responding to customer complaints within 15 working days
4.    Maintaining strict confidentiality in regard to complaints
5.    Keeping the subject of the complaints out of court
6.    Complaints and suggestions may be received in the following ways:
-    Phone: 07809270658
-    Email: [email protected]
-    Personal email: [email protected]
-    Complaint boxes are available in all bank branches; complaints may also be filed by filling out the complaint form and sending it via one of the above-mentioned methods.